Telehealth Consent and Patient Information

1. What Telehealth Means

Telehealth allows you to receive medical care from a clinician through secure electronic communication when you and the clinician are in different locations.

Telehealth may include:

• Video visits
• Audio communication when appropriate
• Secure patient portal messages
• Electronic intake forms
• Digital consent forms
• Prescription management
• Lab coordination
• Follow up communication
• Care plan updates

Telehealth is intended to make care more accessible and convenient, but it also has limits. A telehealth visit may not allow the same physical examination, testing, imaging, or immediate evaluation available in an in person medical setting.

2. Official Consent Is Completed Through Healthie

RhodesMed uses Healthie for patient intake, scheduling, consent forms, patient communications, and related patient workflows.

Before your first visit, you will be asked to complete forms and sign the official Telehealth Consent through Healthie. That consent includes additional detail about:

• The nature of telehealth
• Benefits and risks
• Privacy and security
• Technology limitations
• Patient responsibilities
• Follow up care
• Emergency care limits
• Prescriptions, labs, and pharmacy choice
• Communication expectations

If there is a conflict between this webpage and the consent form completed through Healthie, the Healthie consent and applicable law will control.

3. Benefits of Telehealth

Telehealth may allow you to:

• Meet with a clinician from home or another private location
• Discuss symptoms, history, goals, and treatment options
• Receive care without a waiting room
• Review labs when clinically appropriate
• Discuss medications when clinically appropriate
• Coordinate prescriptions and pharmacy options
• Receive follow up care and plan adjustments over time

Telehealth can be useful for many types of care, but it is not right for every situation.

4. Limits and Risks of Telehealth

Telehealth has limitations and risks, including:

• A clinician may not be able to perform a complete physical examination
• Some symptoms may require in person care, urgent care, emergency care, imaging, labs, or specialist evaluation
• Technology may fail, disconnect, delay communication, or affect visit quality
• Internet, phone, audio, or video problems may interfere with care
• Electronic communications may carry privacy or security risks
• Prescriptions, labs, or treatment plans may not be appropriate for every patient
• A clinician may decide that telehealth is not appropriate for your needs

If RhodesMed determines that your symptoms, history, location, or medical needs require in person care or emergency evaluation, we may direct you to another appropriate care setting.

5. No Emergency Care

RhodesMed does not provide emergency care through telehealth, Healthie, email, SMS or text messaging, website forms, patient portal messages, or any other non-emergency communication channel.

Do not use RhodesMed telehealth services for urgent or emergency medical needs.

Examples of urgent or emergency concerns may include:

• Chest pain
• Trouble breathing
• Severe allergic reaction
• Signs of stroke
• Severe abdominal pain
• Severe or sudden headache
• Fainting or loss of consciousness
• Severe bleeding
• Suicidal thoughts or risk of self-harm
• Any symptom that feels life-threatening or urgent

If you are unsure whether something is an emergency, seek immediate medical care.

6. Your Location and Identity

Before or during a telehealth encounter, RhodesMed may ask you to confirm your identity and your physical location.

This matters because telehealth care depends on state licensure, patient location, applicable law, clinical appropriateness, and emergency planning.

RhodesMed serves eligible adult patients located in Utah. You must be physically located in a state where RhodesMed is authorized to provide care at the time of the telehealth encounter.

If you are outside the RhodesMed service area, RhodesMed may not be able to provide medical care.

7. Patient Responsibilities

To receive safe and appropriate telehealth care, you are responsible for:

• Providing accurate and complete information
• Confirming your identity and physical location when asked
• Sharing your symptoms, medical history, medications, allergies, and relevant health information
• Telling your clinician about pregnancy, possible pregnancy, cancer history, blood clot history, cardiovascular history, liver or kidney problems, medication interactions, or other relevant risks
• Completing requested forms and consents
• Completing labs when clinically appropriate
• Following care instructions
• Asking questions if you do not understand your care plan
• Seeking urgent or emergency care when needed
• Using Healthie or other approved communication channels as directed
• Keeping your login credentials and patient portal access secure

Incomplete or inaccurate information may affect the safety, quality, or appropriateness of care.

8. Privacy and Security

RhodesMed takes privacy seriously and uses systems intended to support secure patient care and communication.

RhodesMed uses Healthie as its electronic health record and patient portal. Patient intake, scheduling, forms, consents, visit-related information, patient portal messages, and certain care communications occur through Healthie. Healthie is a business associate of RhodesMed and is bound by a Business Associate Agreement.

No electronic system is completely secure. Telehealth may involve privacy and security risks, including technical failures, unauthorized access, lost or stolen devices, insecure networks, or communication errors.

You can help protect your privacy by:

• Taking visits from a private location
• Using a secure internet connection when possible
• Protecting your Healthie login credentials
• Avoiding public Wi-Fi for sensitive communications when possible
• Keeping your patient portal access to yourself
• Avoiding sensitive medical details in ordinary email or text message

Protected health information is addressed in our HIPAA Notice of Privacy Practices. Website, analytics, advertising, email, text, and digital privacy are addressed in our Privacy Policy.

9. Prescriptions and Labs

RhodesMed may prescribe medications or order labs when clinically appropriate.

Telehealth does not guarantee that you will receive a prescription, lab order, specific medication, refill, or dosage change.

Treatment decisions depend on your symptoms, health history, medications, allergies, risk factors, labs when appropriate, clinical judgment, applicable law, and available services.

Medications discussed through RhodesMed may include, when clinically appropriate:

• Hormone therapy
• Estradiol or progesterone
• Vaginal estradiol
• Testosterone or DHEA
• GLP-1 medications
• Semaglutide or tirzepatide
• Metformin
• Treatment for erectile dysfunction
• Sleep support
• Skin or hair prescriptions
• Other treatment options based on clinical need

Not every medication is appropriate for every patient. Not every patient is a candidate for every treatment.

Labs are billed separately from your visit. Lab pricing, insurance coverage, cash pay options, billing, timing, and availability may vary.

10. Compounded Medications

RhodesMed may prescribe compounded medications when clinically appropriate.

Compounded medications are not FDA approved. The Food and Drug Administration does not review a compounded preparation for safety, effectiveness, or manufacturing quality before it reaches you. This is true of every compounded medication in the United States, from every pharmacy.

Our compounding pharmacy is a registered 503B outsourcing facility, which is required to follow current good manufacturing practice standards and is inspected by the FDA on a risk-based schedule. That is a meaningful difference in quality assurance, and it is still not FDA approval.

Your clinician will discuss the risks, benefits, and alternatives with you before prescribing a compounded medication. See our Medical Disclaimer for more.

11. Pharmacy Choice

When medication is prescribed, RhodesMed will not require you to use only one specific pharmacy.

Depending on the medication, clinical needs, pricing, availability, insurance, cash pay options, and pharmacy capabilities, prescriptions may be routed through:

• A local pharmacy
• An insurance pharmacy
• A compounding pharmacy
• A cash pay pharmacy option
• Another pharmacy pathway available to you

RhodesMed may help explain available pharmacy options, but third-party pharmacies control their own pricing, processing, fulfillment, shipping, availability, and insurance decisions.

12. In Person Care and Hair Restoration

Not all RhodesMed care is telehealth. Hair Restoration is performed in person in St. George, Utah, and requires an in person consultation and evaluation.

This Telehealth Consent does not cover in person procedures. Before any procedure, your clinician will discuss the risks, benefits, alternatives, and expected course of treatment with you, and you will be asked to provide a separate written informed consent.

Hair Restoration may involve platelet rich fibrin, exosomes, stem cell derived products, topical or oral prescriptions, or other treatments, when clinically appropriate.

Platelet rich fibrin, exosome, and stem cell derived products are not FDA approved for the treatment of hair loss. No treatment offered by RhodesMed is a cure for hair loss or male or female pattern baldness. Not every patient is a candidate. Results vary and are not guaranteed.

13. Follow Up Care

Telehealth care may require follow up.

Follow up may include:

• Additional visits
• Patient portal messages
• Lab review
• Medication adjustments
• Refill review
• Safety monitoring
• Pharmacy coordination
• Referral to in person care or another clinician when appropriate

RhodesMed provides a way for patients to contact the care team for follow up related to RhodesMed services. Every medical decision is made by a licensed clinician.

RhodesMed may recommend that you seek in person care, urgent care, emergency care, or specialist evaluation when clinically appropriate.

14. Access to Records

Patient records are available through Healthie or by request, subject to applicable law and RhodesMed policies.

You have rights to access, request correction of, or request certain information about your medical records as described in our HIPAA Notice of Privacy Practices.

15. Communication Expectations

RhodesMed may communicate with you through Healthie, email, phone, or text message.

Some communications may relate to:

• Intake
• Scheduling
• Appointment reminders
• Patient portal reminders
• Care coordination
• Refills
• Lab coordination
• Follow up
• Payment reminders
• Service updates
• Legal notices
• Safety-related matters

RhodesMed does not send marketing or promotional text messages. The only text messages we send relate to your care and your account. If you sign up for emails or newsletters, we may send educational or promotional emails, and you may unsubscribe at any time.

Ordinary email and text messaging may not be fully secure. Patient care communications should occur through Healthie or another secure system provided by RhodesMed.

You may opt out of marketing emails at any time, and you may opt out of text messages by contacting [email protected]. RhodesMed may still send non-marketing messages related to appointments, intake, patient care, billing, account status, legal notices, safety-related matters, or other transactional or healthcare-related purposes. If you opt out of text messages entirely, you may stop receiving appointment reminders and other information you need for your care.

16. Provider Selection and Care Team

RhodesMed is built around a physician-led care team model.

Where clinically appropriate and operationally possible, patients may request or continue with a clinician or care team rather than being assigned at random.

Clinician availability may depend on licensing, scheduling, clinical fit, operational capacity, and service availability.

17. Financial Responsibility

RhodesMed uses cash pay, visit based pricing. There is no required subscription and no monthly access fee. RhodesMed does not bill insurance directly.

We provide an itemized superbill after every visit, which you may choose to submit to your insurer yourself. HSA or FSA funds may be used when eligible. Reimbursement is not guaranteed and depends on your plan, benefits, and insurer.

Labs, medications, pharmacy costs, shipping, procedures, and third-party services are billed separately from visit fees.

Pricing, included services, and excluded services are described on our Pricing page and in our Patient Financial Policy.

18. Your Right to Decline Telehealth

You may decline telehealth services at any time, before or during care, without affecting your right to seek care elsewhere.

Most RhodesMed care is delivered by telehealth. If you decline telehealth, we may not be able to provide those services, and you may choose to seek care from an in person provider of your choice.

Hair Restoration is provided in person and does not require telehealth.

19. Relationship to Other Policies

This page should be read together with our Privacy Policy, HIPAA Notice of Privacy Practices, Terms of Use, Medical Disclaimer, Patient Financial Policy, and the consent forms you complete through Healthie.

If you become a patient, your care may also be governed by additional consents, notices, agreements, and patient-facing documents completed through Healthie, including a separate written informed consent for any in person procedure.

Care is provided by RhodesMed PLLC. Administrative services may be supported by 146 Holdings LLC.

20. Contact

If you have questions about telehealth services or this page, please reach out.

RhodesMed [email protected]

For medical emergencies, call 911 or go to the nearest emergency department.