Terms of Use

1. About RhodesMed

RhodesMed is a physician-led medical practice. We provide telehealth care for weight loss, hormone therapy, women's health, and men's health, and we provide Hair Restoration as an in person procedure in St. George, Utah.

RhodesMed currently serves eligible adult patients located in Utah.

RhodesMed uses Healthie as its electronic health record and patient management system for intake, scheduling, patient communications, consents, and related patient workflows. If you become a patient, your use of Healthie and your receipt of medical care may be subject to additional consents, notices, policies, and terms.

Care is provided by RhodesMed PLLC. Administrative services may be supported by 146 Holdings LLC.

2. Website Content Is Not Medical Advice

The content on our website is for general informational and educational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for personalized medical care from a licensed healthcare professional.

Website content may discuss weight loss, GLP-1 medications, hormone therapy, testosterone therapy, perimenopause, menopause, men's health, sexual health, sleep, energy, skin, hair loss, hair restoration, labs, or prescriptions. This information is general and may not apply to your individual health situation.

You should not rely on website content to make medical decisions. Always seek personalized medical advice from a qualified healthcare professional. See our Medical Disclaimer for more.

3. No Emergency Care

RhodesMed does not provide emergency care through this website, email, SMS or text messaging, Healthie messaging, telehealth visits, or any other non-emergency communication channel.

Do not use this website or any RhodesMed communication channel for urgent or emergency medical needs.

4. No Patient Relationship Created by Website Use

Using this website, reading website content, clicking “Get Started,” sending a general inquiry, signing up for emails, or interacting with advertising does not create a patient-provider relationship with RhodesMed, any RhodesMed brand, any clinician, or any medical advisor.

A patient-provider relationship is established only after appropriate intake, consent, clinical review, acceptance for care, and any other required steps are completed through the RhodesMed patient process.

RhodesMed may decline to provide care if your needs are outside our scope, if care is not clinically appropriate, if you are outside our service area, or for other lawful reasons.

5. Eligibility

The website and RhodesMed services are intended for adults only.

By using the website, you represent that you are at least 18 years old.

RhodesMed provides medical care only to eligible adult patients located in Utah. Telehealth availability depends on state licensure, clinical appropriateness, operational availability, and applicable law. Hair Restoration is performed in person in St. George, Utah.

You are responsible for providing accurate information about your identity, age, location, medical history, symptoms, medications, allergies, pregnancy status, and other information requested during intake or care.

6. Healthie and Third-Party Services

RhodesMed uses Healthie as its electronic health record and patient portal. You may be directed to Healthie to complete intake, scheduling, consents, patient communications, payment, or other patient-related steps.

You may also interact with other third-party services, including payment processors, labs, pharmacies, email platforms, SMS or text messaging providers, analytics tools, advertising platforms, or other operational tools.

We are not responsible for the availability, security, content, policies, or practices of third-party services that we do not control. Your use of those services may be governed by their own terms and privacy policies.

7. Intake, Clinical Review, and Care Decisions

Completing an intake form or requesting care does not guarantee that RhodesMed will provide treatment, prescribe medication, order labs, perform a procedure, or accept you as a patient.

All medical care, including hormone therapy, testosterone therapy, GLP-1 medications, metformin, treatment for erectile dysfunction, skin or hair prescriptions, sleep support, lab orders, hair restoration procedures, and pharmacy routing, depends on clinical appropriateness, your health history, applicable law, medical judgment, and available services.

RhodesMed does not guarantee specific outcomes, symptom improvement, weight loss results, hair growth, medication access, prescription approval, lab results, insurance reimbursement, pharmacy availability, or clinical eligibility. Not every patient is a candidate for every treatment.

8. Prescriptions, Labs, and Pharmacy

When clinically appropriate, RhodesMed may prescribe medications or order labs as part of care.

Prescriptions may be routed through a local pharmacy, insurance pharmacy, compounding pharmacy, cash pay pharmacy, or another available pharmacy pathway. Availability, pricing, fulfillment, shipping, timing, and insurance coverage may vary.

Labs may be ordered when clinically appropriate. Lab pricing, insurance coverage, cash pay options, billing, timing, and availability may vary by lab provider and patient situation. Labs are billed separately from your visit.

RhodesMed does not control third-party pharmacy or lab pricing, availability, processing times, insurance decisions, shipping delays, or pharmacy fulfillment decisions.

9. Compounded Medications

RhodesMed may prescribe compounded medications when clinically appropriate.

Compounded medications are not FDA approved. The Food and Drug Administration does not review a compounded preparation for safety, effectiveness, or manufacturing quality before it reaches you. This is true of every compounded medication in the United States, from every pharmacy.

Our compounding pharmacy is a registered 503B outsourcing facility, which is required to follow current good manufacturing practice standards and is inspected by the FDA on a risk-based schedule. That is a meaningful difference in quality assurance, and it is still not FDA approval.

Your clinician will discuss the risks, benefits, and alternatives with you before prescribing a compounded medication. See our Medical Disclaimer for more.

10. In Person Care and Procedures

Hair Restoration is an in person procedure line performed in St. George, Utah. It is not telehealth and requires an in person consultation and evaluation.

Hair Restoration may involve platelet rich fibrin, exosomes, stem cell derived products, topical or oral prescriptions, or other treatments, when clinically appropriate.

Platelet rich fibrin, exosome, and stem cell derived products are not FDA approved for the treatment of hair loss. No treatment offered by RhodesMed is a cure for hair loss or male or female pattern baldness. Not every patient is a candidate. Results vary and are not guaranteed.

Any procedure carries risk. Your clinician will discuss the risks, benefits, alternatives, and expected course of treatment with you, and you will be asked to provide informed consent before any procedure.

11. Payment and Billing

RhodesMed uses cash pay, visit based pricing. There is no required subscription and no monthly access fee. Pricing, included services, excluded services, refill policies, and payment terms may be described on our Pricing page, in Healthie, or in other patient-facing material.

Unless otherwise stated, labs, medications, pharmacy costs, shipping, procedures, and third-party services are billed separately from visit fees.

RhodesMed does not bill insurance directly. We provide an itemized superbill after every visit, which you may choose to submit to your insurer yourself. HSA or FSA funds may be used when eligible. Reimbursement is not guaranteed and depends on your plan, benefits, and insurer.

You are responsible for all fees, charges, and costs associated with services you choose to receive. See our Patient Financial Policy for more.

12. Communications, Email, and SMS or Text Messages

By providing your contact information, you agree that RhodesMed may contact you as described in our Privacy Policy and any applicable consents you provide.

Communications may include appointment-related messages, intake reminders, account or patient portal reminders, payment-related messages, patient care communications, refill or follow up reminders, service updates, and, if you sign up for them, email newsletters, educational content, and marketing emails.

Some communications may be sent through Healthie, our electronic health record and patient portal. These support your care and your account, and may include intake, scheduling, appointment reminders, portal notifications, care coordination, billing, and refill or follow up reminders. Other communications may be sent through email, website tools, or service providers we use to operate RhodesMed.

RhodesMed does not send marketing or promotional text messages. The only text messages we send relate to your care and your account.

Message and data rates may apply. Message frequency may vary. You may opt out of marketing emails using the unsubscribe link in the email. You may opt out of text messages at any time by contacting [email protected].

Even if you opt out of marketing communications, RhodesMed may still send non-marketing messages related to appointments, intake, patient care, billing, account status, legal notices, safety-related matters, or other transactional or healthcare-related purposes. If you opt out of text messages entirely, you may stop receiving appointment reminders and other information you need for your care.

13. Privacy

Your use of the website is also governed by our Privacy Policy.

If you become a patient, medical information created, received, maintained, or transmitted in connection with your care may be protected health information under HIPAA and addressed in our HIPAA Notice of Privacy Practices.

If there is a conflict between these Terms and our HIPAA obligations, our HIPAA obligations will control.

14. Acceptable Use

You agree not to use the website or any RhodesMed digital service to:

• Violate any law, regulation, or third-party right
• Submit false, misleading, incomplete, or fraudulent information
• Impersonate another person
• Misrepresent your age, identity, location, health history, symptoms, medications, or eligibility
• Interfere with website security or operations
• Attempt to access systems, data, accounts, or information without authorization
• Upload or transmit malware, harmful code, spam, or disruptive content
• Scrape, copy, harvest, or extract website data without permission
• Use the website for commercial solicitation or unauthorized marketing
• Harass, threaten, abuse, or harm RhodesMed staff, clinicians, users, or others
• Attempt to obtain medications, prescriptions, or services through deception or misuse

We may suspend, restrict, or terminate access to the website or services if we believe these Terms have been violated or if access creates legal, safety, operational, or clinical concerns.

15. Intellectual Property

The website and its content, including text, design, graphics, logos, icons, images, videos, code, layout, branding, service names, and other materials, are owned by or licensed to RhodesMed PLLC or its licensors.

You may view and use website content for personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or exploit website content without our prior written permission, except as permitted by law.

The RhodesMed name, the Sippa name, the RhodesMed MEN name, and the related logos, branding, and marks may not be used without prior written permission.

16. User Submissions and Feedback

If you submit questions, comments, reviews, suggestions, ideas, testimonials, or other feedback to RhodesMed, you grant us the right to use that feedback to improve our website, services, communications, and operations.

We will not publicly use your name, likeness, testimonial, or identifiable health information for marketing without consent where required by law.

Please do not submit confidential, proprietary, or sensitive information through general website channels unless specifically directed to a secure communication method.

17. Links to Third-Party Websites

Our website may link to third-party websites, services, content, or resources.

Third-party links are provided for convenience only. We do not control and are not responsible for third-party websites, content, policies, practices, availability, or security.

Your use of third-party websites is at your own risk and subject to their terms and privacy policies.

18. Website Availability and Changes

We may update, modify, suspend, or discontinue all or part of the website at any time without notice.

We do not guarantee that the website will be uninterrupted, secure, error-free, or available at all times.

We may change website content, service descriptions, pricing information, availability, eligibility criteria, or these Terms at any time.

19. No Warranties

The website and website content are provided “as is” and “as available.”

To the fullest extent permitted by law, RhodesMed disclaims all warranties, express or implied, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not guarantee that website content is complete, current, error-free, or appropriate for your individual health situation.

20. Limitation of Liability

To the fullest extent permitted by law, RhodesMed PLLC, 146 Holdings LLC, and their owners, officers, directors, employees, clinicians, contractors, advisors, vendors, affiliates, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the website or website content.

To the fullest extent permitted by law, our total liability for claims related to website use will not exceed one hundred dollars ($100) or the amount you paid to access the website, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Nothing in these Terms is intended to limit liability in a way that is prohibited by law, and nothing in these Terms limits liability for the provision of medical care.

21. Indemnification

You agree to defend, indemnify, and hold harmless RhodesMed PLLC, 146 Holdings LLC, and their owners, officers, directors, employees, clinicians, contractors, advisors, vendors, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use or misuse of the website
• Your violation of these Terms
• Your violation of any law or third-party right
• Information you submit
• Misrepresentation of your identity, eligibility, location, health history, or other information
• Your misuse of website content or RhodesMed communications

22. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

You agree that disputes related to these Terms or website use will be brought in the state or federal courts located in Utah, and you consent to personal jurisdiction and venue in those courts.

23. Changes to These Terms

We may update these Terms from time to time. When we update them, we will revise the last updated date above.

Your continued use of the website after updated Terms are posted means you accept the updated Terms.

If you do not agree to the updated Terms, stop using the website.

24. Contact Us

If you have questions about these Terms, please reach out.

RhodesMed [email protected]

For medical emergencies, call 911 or go to the nearest emergency department.